Articles on
Channels
Connect Zalo, Facebook, Instagram, TikTok, WhatsApp, Telegram, LINE, X and email to the inbox.
How channels work2
- How channels workEvery place customers write to you, from your website to Zalo, Facebook and email, lands in one inbox. See what you can connect and how.
- Reconnect a channelWhen a channel shows Needs reconnecting, messages stop arriving and replies fail. Here is why it happens and how to fix it for each channel.
Zalo & TikTok4
- Connect a Zalo Official AccountMessages customers send to your Zalo OA land in the inbox, and your team replies from Ha Tang within Zalo's 48-hour window.
- Connect a personal Zalo accountScan a QR code to bring a personal Zalo account's chats, groups and friend requests into the inbox, so several agents answer on one number.
- Connect TikTokBring a TikTok Business account's direct messages into the inbox, and answer comments on your videos and ads automatically.
- Connect TikTok ShopAnswer TikTok Shop buyers from the inbox, and get every shop order in Orders with its TikTok status, kept up to date.
Social & messaging apps5
- Connect Facebook Messenger and InstagramConnect a Facebook Page and its linked Instagram account so Messenger and Instagram messages land in the inbox, and answer comments automatically.
- Connect WhatsAppConnect a WhatsApp Business number so customer messages land in the inbox, while the WhatsApp Business app on your phone keeps working.
- Connect TelegramConnect your Telegram bot, and optionally your Telegram Business account, so customer chats on Telegram land in the inbox.
- Connect LINEConnect a LINE Official Account through the Messaging API so customer chats on LINE land in the inbox.
- Connect X (Twitter)Bring X direct messages into the inbox and answer mentions and replies to your posts automatically, through your own X developer app.
Email1
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