Question 1

Add and verify a sending domain

Accepted Answer

Add the domain you send from, publish its DKIM, SPF, return-path and DMARC records, and get it verified so your email reaches the inbox.

Question 2

Add the chat widget to your website

Accepted Answer

Create a website channel, paste its code on every page and check that visitors can chat with your team from the Inbox.

Question 3

Connect a Zalo Official Account

Accepted Answer

Messages customers send to your Zalo OA land in the inbox, and your team replies from Ha Tang within Zalo's 48-hour window.

Question 4

Connect Facebook Messenger and Instagram

Accepted Answer

Connect a Facebook Page and its linked Instagram account so Messenger and Instagram messages land in the inbox, and answer comments automatically.

Question 5

Get to know the inbox

Accepted Answer

One list for every conversation from your website, Zalo, Facebook, TikTok, email and the other channels, with filters, statuses and team views.

Question 6

Assign and transfer conversations

Accepted Answer

Give a conversation an owner, take one yourself, hand it to a teammate, or send it back through the distribution rules.

Question 7

Create your account and business

Accepted Answer

Sign up with your email in a minute, name your business and pick the modules you need. No password and no card required to start.

Question 8

Invite employees

Accepted Answer

Add your staff to the business by email, choose their role and access, and manage invitations that are still waiting.

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