Articles on
Tickets
Track requests that take more than one conversation, with SLA targets.
- What tickets are forTickets track requests that take longer than one conversation, such as a return, a wholesale order or a bug, with an owner, a priority and SLA deadlines.
- Create a ticketOpen a ticket from a conversation in two clicks, or from the Tickets page, and fill in type, priority, owner and due date.
- Ticket statusesOpen, in progress, waiting on the customer, resolved and closed, and what each one does to the SLA clocks.
- SLA deadlines and breachesSet how fast tickets must get a first response and be resolved per priority, and what happens when a deadline is missed.
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