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Reports & dashboards
Measure response times, satisfaction, agent work and AI results.
- Support reportsSee how many conversations your team handled, how fast it answered, what the AI did, how satisfied customers were and what it sold, for any period.
- Agent performanceCompare how many conversations each employee handled, how fast they answered, how customers rated them and what they sold.
- Satisfaction ratings (CSAT)Ask customers to rate each resolved conversation, with stars on your website and quick replies on Zalo, Messenger and Instagram, and read the results.
- Custom dashboards and reportsBuild pages of widgets from every module, such as sales, support, payments and email, for your team's daily view and for period reports you can print.
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