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Customers & CRM
One profile per customer across channels, with fields, stages, owners and history.
Customer profiles3
- Customer profilesEvery person who writes to you gets one profile across all channels, with contact details, stage, owner, labels, notes and history.
- Merge duplicate customersFold two profiles of the same person into one, from the duplicate suggestions, the profile page or the inbox, and undo a merge if it was a mistake.
- Stages, owners and labelsTrack where each customer is in your sales flow, who looks after them, and group them with labels you can filter, export and message.
Your data3
- Custom fieldsAdd your own fields to every customer profile, such as city, customer type or budget, and let the AI assistant fill them in from the conversation.
- Export customers and sync them to emailDownload your customers as a CSV file that opens in Excel, copy them into an email audience, and bring an existing contact list into Ha Tang.
- Send ZNS to a group of customersSend one Zalo template message (ZNS) to every customer in a filtered list who has a phone number, with their own name and details filled in.
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