First steps with Email

The Email module sends email from your own domain, for example [email protected] for order confirmations and [email protected] for newsletters. To protect your reputation, mailbox providers only trust email from a domain that proves it allows Ha Tang to send for it. So the first step is always your domain. You need Email: Manage, or to be an owner or admin.

Before you start, make sure Email is on in Settings → Business settings → Modules (Turn modules on and off).

1. Add your domain

1. Open Email → Domains.
2. Under Domain, type a domain you own. A subdomain such as mail.mochuong.vn is a good choice: it keeps the reputation of your main domain separate.
3. Click Add domain.

Ha Tang shows the DNS records to add at the company where you bought the domain (DKIM, SPF and a return path). Add and verify a domain explains each record, and DNS by provider shows where to paste them at common Vietnamese providers.

2. Wait for verification

Once the records are published, the domain's Status changes from Pending to Verified. How long it takes depends on your DNS provider; Ha Tang keeps checking. You cannot send from the domain before it is verified.

3. Send a test email

Open the domain and click Send test email to send a message to yourself. Check that it arrives in your inbox and not in spam. If it lands in spam, see Keep your email out of spam.

4. Choose what you will send

5. Keep an eye on results

Email → Metrics shows deliveries, opens, clicks, bounces and complaints. Addresses that bounce or complain are added to your suppression list so you do not keep sending to them (Suppressions and bounces). The Emails today counter at the bottom of the Email menu shows how much of your daily sending you have used.