Send and receive files

You can send a customer a photo of the product, a price list in PDF or a short video straight from the conversation. Files customers send you appear in the conversation too, on every channel.

Attach a file to a reply

1. Open the conversation in Customer Support → Inbox.
2. Click Attach under the reply box and choose the file. In the phone app, Attach → Photo library picks photos and videos.

On chat channels each file goes out as its own message as soon as it has uploaded. Write your text before or after it.

In an email conversation you can choose several files at once (up to 10). They are listed under the reply box and go out with your email when you click Send email. Click the × on a file to remove it before sending.

You need Work access to Customer Support to send files.

What you can send

Each file can be up to 10 MB, and a video up to 25 MB. Ha Tang accepts:

Ha Tang checks that a file's content matches its type, so a renamed file is refused. If an upload fails, the reason appears next to the buttons, for example "Files must be 10 MB or smaller".

What each channel does with your file

Platforms have their own limits. When a channel cannot carry a file, Ha Tang sends the customer a download link with the file name instead, so the message still arrives.

Files from customers

Images show in the conversation; click one to open it full size. Other files show as a link with a paperclip; click to download. HEIC photos show as a link, because browsers cannot display them.

Ha Tang copies files from the platforms so they stay available after the platform's own link expires. Most channels keep files up to 10 MB; Telegram up to 20 MB; WhatsApp videos and documents, LINE and personal Zalo up to 25 MB.

Troubleshooting