Customise the unsubscribe page

Every broadcast and automation email can carry the {{{UNSUBSCRIBE_URL}}} link. It opens a page hosted by Ha Tang where the recipient chooses which topics they still want, or unsubscribes from everything. You can give that page your title, description, logo and colours, so it looks like your shop and not like a generic form.

There is one page per business. Changing it needs the Manage level on the Email module.

Customise the page

1. Open Email → Email settings and the Unsubscribe page tab.
2. Fill in:
   • Title, for example Email preferences or Chọn email bạn muốn nhận.
   • Description: one or two sentences, for example what each kind of email contains and how often you send.
   • Logo (https link): the address of your logo image. It must start with https://.
   • Accent, Background and Text colours.
3. Check the preview next to the form. It shows your topics as checkboxes, Unsubscribe from all emails and Save preferences.
4. Click Save.

What the recipient sees

• Each public topic, with its description, and each private topic the recipient is subscribed to. A ticked box means they receive it.
• Unsubscribe from all emails, to stop all marketing email.
• Save preferences to confirm.

Opening the page changes nothing by itself. Email security scanners that open every link in a message cannot unsubscribe anyone by accident; only the recipient's click on Save preferences does.

The page is shown in English when the recipient's browser prefers English, and in Vietnamese otherwise.

What happens after they save

You see each contact's choices on its page under Email → Audiences.

One-click unsubscribe in Gmail and Apple Mail

Broadcasts and automation emails also carry a one-click unsubscribe header, which Gmail, Apple Mail and others show as their own Unsubscribe button next to the sender's name. Gmail and Yahoo require it from bulk senders, and Ha Tang adds it for you. That button does not open your page:

• from a broadcast with a topic, it removes the recipient from that topic only;
• from a broadcast without a topic, it unsubscribes them from everything.

Tips

• Keep the description short and honest: "Bản tin trà mới mỗi tháng một lần, khuyến mãi tối đa hai lần mỗi tháng" reassures people who were about to leave.
• Offer two or three topics. Someone who can say "no promotions, but keep the newsletter" stays on your list instead of reporting spam.
• Put the {{{UNSUBSCRIBE_URL}}} link in every marketing email footer where people can find it.
• Use a logo with a transparent or matching background, so it looks right on your Background colour.