Receive email on your domain

Receiving lets a domain take in email as well as send it. Every message sent to any address on that domain, such as [email protected] or [email protected], is stored in Ha Tang for 30 days and announced to your systems with the email.received webhook. It suits automated mail: supplier invoices to process, replies to parse, forms that arrive by email.

Turning receiving on or off needs the Manage level on the Email module.

Choose the domain

The MX record of a domain decides where all its email goes. Turning on receiving means pointing that MX at Ha Tang, so:

• Do not use a domain whose mailboxes already run on Google Workspace, Microsoft 365, Mắt Bão Mail or another service: their mail would stop arriving there. Ha Tang refuses to turn on receiving when the domain already has an MX record pointing elsewhere.
• Do use a dedicated subdomain such as inbound.mochuong.vn. Add it under Email → Domains and verify it like a sending domain. See Add and verify a sending domain.

A domain whose mail already goes to a support mailbox in the Customer Support module cannot be used for receiving either.

Turn on receiving

1. Open Email → Domains and click the domain.
2. In the Receiving card, click Enable.
3. A Receiving row appears in the records: an MX record on the domain itself, priority 10, pointing at the host shown. Add it at your DNS host. See Add DNS records at your DNS host.
4. Click Re-check DNS. When the receiving record is verified, mail sent to the domain starts arriving.

The receiving record never affects sending: the domain keeps sending even while it is pending.

See received mail

Received messages are listed under Email → Emails, in the Receiving tab, newest first. Open one to read it, with its sender, recipients, headers and attachments. View received mail on the domain page leads there too.

What to know:

• Mail to any address on the domain is accepted; there is no list of mailboxes to create.
• Messages the receiving service flags as spam are stored and marked Spam, but do not trigger the webhook, like a spam folder. Messages carrying a virus are dropped.
• Messages and their attachments are kept for 30 days, then deleted. Copy what you need to keep.

Pass mail to your systems

To act on each message automatically, add a webhook that listens to email.received:

1. Open Email → Webhooks and click Add endpoint.
2. Enter your endpoint's address and tick email.received.

The webhook carries a summary (sender, recipients, subject, attachment list). Your developer then fetches the body and attachments through the API; see the receiving guide in the developer hub. No-code tools such as Make, Zapier or n8n can receive the webhook too; see Webhooks.

Turn it off

Click Disable in the Receiving card, then remove the MX record at your DNS host. Messages already received stay available until their 30 days are over.

Troubleshooting