Email history, metrics and logs

Ha Tang keeps three views of your email. Emails answers "what happened to this one message?", Metrics answers "how is our email doing overall?", and Logs shows what your website or app asked Ha Tang to do, for when something does not go out at all.

Emails: the history of every message

Email → Emails lists every email sent from your business, newest first: from your website or app, the SMTP relay, broadcasts and automations. Search by recipient, subject or sender, and filter by status and by source (API, SMTP, Broadcast).

Open an email to see its content (HTML, text and source), each recipient's status, and every event with its time. When open or click tracking is on for the domain, Engagement shows unique and total opens and the clicks on each link.

"My customer did not get the email"

1. Search for the customer's address under Email → Emails.
2. No email at all: your website or app never sent it. Check Logs below, or the app's own settings for the SMTP relay.
3. Bounced: open it and read the reason. If the recipient shows Suppressed, the address is on the suppression list; see Suppressions and bounces. Otherwise the address is probably mistyped.
4. Delivered: the email reached their mail server. Ask the customer to check the spam folder and the Promotions tab, and to add your address to their contacts.
5. Delivery delayed: their server is refusing for now; Ha Tang keeps retrying.

Metrics: how your email performs

Email → Metrics shows the last 7 days, 14 days or 30 days, for all domains or one. Days follow Vietnam time.

The bounce chart draws a dashed line at 4% and the complaint chart at 0.08%. Above them, Gmail and Yahoo start throttling your email or sending it to spam. If you cross a line, stop and find the cause before your next large send.

Open rates are estimates. Apple Mail Privacy Protection and some security scanners load images without anyone reading, which pushes opens up; mail apps that block images push them down. Compare open rates between your own emails rather than against other businesses. Opens and clicks are only recorded when Open tracking and Click tracking are on for the sending domain (Email → Domains, then the domain).

Logs: what your website asked for

Email → Logs records every call made to Ha Tang's API with your business's API keys during the last 30 days, newest first: the endpoint, the result, the duration, which key made it and which tool (the SDK and its version). Viewing logs needs the Developer access in the business.

• Filter by status, method, API key, path or user agent. All statuses includes successful calls; filtering on errors finds problems quickly.
• Open a call to see what was sent and what Ha Tang answered. Passwords, tokens and API keys in them are replaced with [redacted], and attachments with their size.
• On a failed call, Copy for AI copies the request, the answer and a link to the documentation, ready to paste into an AI assistant or send to your developer.
• Calls made by the dashboard itself are not logged, and neither are messages sent through the SMTP relay: look for those under Emails.

Common answers you will see:

Your developer will find the same numbers through the API, and every error code, in the metrics and logs guide of the developer hub.