Support events
Webhook events for conversations, messages, orders, tickets and ZNS.
chat.conversation.created
A new conversation started on any channel.
chat.conversation.assigned
A conversation was assigned (or unassigned).
chat.conversation.resolved
A conversation was marked resolved.
chat.conversation.closed
A conversation was closed.
chat.conversation.reopened
A resolved or closed conversation was reopened.
chat.conversation.handoff
The AI assistant handed the conversation to your team.
chat.conversation.tagged
A tag was added to a conversation; one event per added tag.
chat.message.created
A public message was posted by the customer, an agent, the AI assistant or a flow. Internal notes do not fire it.
chat.visitor.identified
A visitor was identified (`identify` from the widget or an SDK).
chat.order.created
An order was created from the inbox or the API.
chat.order.updated
An order changed (status, items, shipping).
chat.order.paid
An order was paid.
chat.flow.webhook
A flow or workflow reached a Webhook step.
chat.campaign.lead
A visitor submitted a lead form.
chat.ticket.created
A support ticket was created.
chat.ticket.updated
A ticket changed.
chat.ticket.resolved
A ticket was resolved.
chat.ticket.breached
A ticket missed an SLA target. `clock` says which one.
chat.rating.created
A customer rated a conversation (CSAT).
chat.zns.sent
A Zalo ZNS message was delivered to Zalo.
chat.zns.failed
A Zalo ZNS message failed. `error` has the reason.