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Save the confirmed draft: the Q/A joins the 'Câu hỏi từ khách' FAQ (skipped when the same question is there; a matching open knowledge gap is answered), the instruction is appended as '- …' (409 instructions_full past 4000 characters). The reply is then re-sent as a message frame with metadata.learned

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/agent/conversations/:id/learn/save

Save the confirmed draft: the Q/A joins the "Câu hỏi từ khách" FAQ (skipped when the same question is there; a matching open knowledge gap is answered), the instruction is appended as "- …" (409 instructions_full past 4000 characters). The reply is then re-sent as a message frame with metadata.learned

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