Tickets

Support tickets and their SLA policies.

📄️List tickets

List tickets

📄️Create a ticket (SLA deadlines follow the team policy)

Create a ticket (SLA deadlines follow the team policy)

📄️Open, overdue, unassigned counts and this week's resolution figures

Open, overdue, unassigned counts and this week's resolution figures

📄️Retrieve a ticket by id or code (TK000123)

Retrieve a ticket by id or code (TK000123)

📄️Update a ticket (status, priority, assignee, due date…)

Update a ticket (status, priority, assignee, due date…)

📄️Delete a ticket

Delete a ticket

📄️The team's SLA policy (minutes per priority)

The team's SLA policy (minutes per priority)

📄️Replace the SLA policy

Replace the SLA policy