Skip to main content

Support email without forwarding

A support email channel whose address is on a domain that already receives mail at Ha Tang (Email → Domains → Receiving) now needs no setup: mail to that address goes straight to the Inbox, with no forwarding and no separate MX subdomain.

  • The mailbox page says so and the channel shows Active right away. support+billing@ style addresses work too; the part after + becomes a tag.
  • Only the support address itself moves to the Inbox. Other addresses on the domain, email groups included, stay under Email → Received and keep firing email.received.
  • Connecting a support address you had disconnected now reconnects it, keeping its conversations, instead of saying it is already connected.

See Connect a support email address.