# Greeting and contact buttons

Welcome visitors with a greeting, pop it over the chat button after a few seconds, and offer Zalo, Messenger, call and email buttons in the widget.

A friendly first line gets more visitors to write. The greeting is the first message a visitor sees in the chat, and contact buttons let people who prefer Zalo, Messenger or a phone call reach you their way. Both are set on the website's page: **Customer Support → Channels**, then your website, **Settings** tab.

You need the **Manage** access level for Customer Support.

## Write the greeting

In the **Messages** card:

1. Write **Greeting (vi)** and **Greeting (en)**, up to 300 characters each. The visitor sees the one in their language. For example: "Mộc Hương xin chào! Bạn cần tư vấn trà hay kiểm tra đơn hàng ạ?"
2. Click **Save settings**.

The greeting appears as the first bubble in an empty chat, before the visitor has written anything. It is not saved as a message in the conversation.

![The Messages card with the greetings and their options](https://hatang.dev/help/img/en/widget/greeting-settings.webp)

### Greeting options

| Option | What it does |
|---|---|
| **Show the greeting** | On by default. Turn it off to open the chat empty. |
| **Show the greeting on phones** | On by default. Turn it off to keep the greeting for desktop visitors only. |
| **Sign the greeting** | **Unsigned** (default), or **An online agent**: the name of an agent who is online appears under the greeting, so it reads like a personal hello. When nobody is online, the greeting stays unsigned. |
| **Pop the greeting over the launcher after (seconds, 0 = never)** | 0 to 120 seconds. After that delay, the greeting pops up in a small bubble above the closed chat button. Clicking it opens the chat. |

The pop-up greeting shows at most once per browser session, and only to visitors who have not started a conversation yet. The visitor can close it with the cross. Ten to twenty seconds works well on product pages: long enough to look around, short enough to catch them before they leave.

> [!TIP]
> For messages that depend on the page or on what the visitor does (a discount on the pricing page, a reminder after 30 seconds on the cart), use a campaign instead. See [Campaigns](https://hatang.dev/help/automation/campaigns).

### The away message

**Away message (vi)** and **Away message (en)** sit next to the greetings. They show at the top of the chat while nobody is available. See [Office hours and offline messages](https://hatang.dev/help/widget/office-hours).

## Add contact buttons

The **Other contact options in the widget** card adds buttons under the widget's header, so visitors can choose another way to reach you:

| Button | What it opens | What you need |
|---|---|---|
| **Zalo button** | A chat with your Zalo Official Account in Zalo. | A Zalo OA connected to this website. See [Connect a Zalo OA](https://hatang.dev/help/channels/zalo-oa). |
| **Messenger button** | A chat with your Facebook Page in Messenger. | A Facebook Page connected to this website. See [Facebook Messenger and Instagram](https://hatang.dev/help/channels/messenger-instagram). |
| **Phone number (call button)** | The phone's dialler with your number. | A number such as `0901 234 567` or `+84 901 234 567`. |
| **Email (email button)** | The visitor's email app with your address. | An address such as `hotro@mochuongtea.vn`. |

1. Tick **Zalo button** or **Messenger button**, or fill in the phone number or email.
2. Check the result in the **Preview**.
3. Click **Save settings**.

![The contact options card with a phone number, an email and the Messenger button](https://hatang.dev/help/img/en/widget/contact-buttons.webp)

The Zalo and Messenger links come from the channels connected to this website, so you never paste a link. When no Zalo OA or Facebook Page is connected to the website, the option shows **not connected** and cannot be ticked. A personal Zalo account does not count: the button opens a Zalo OA.

Messages that customers then send on Zalo or Messenger land in the same **Inbox**, as long as those channels are connected.

![The widget preview with the Messenger, call and email buttons under the header](https://hatang.dev/help/img/en/widget/contact-preview.webp)