# Reminders and My tasks

Get reminded to follow up on a conversation, set a to-do for yourself or a teammate, and see everything due in My tasks.

A reminder makes sure nothing slips: "send the wholesale quote at 3 pm", "check whether the parcel arrived on Monday". When it is due you get a notification in your browser and on your phone, and the conversation is one click away.

You need **Work** access to Customer Support.

## Remind yourself about a conversation

1. Open the conversation in **Customer Support → Inbox**.
2. Click the alarm-clock button (**Remind me**) in the header.
3. Choose **In 1 hour**, **In 3 hours**, **Tomorrow 9:00** or **Next Monday 9:00**.


![The reminder menu in a conversation](https://hatang.dev/help/img/en/inbox/remind-menu.webp)

For anything else choose **Pick a time, note, person…**: set the date and time, write what it is about (optional, up to 500 characters), choose who it is for (**Me** or a teammate) and click **Set reminder**.

The button then shows how many open reminders the conversation has; hover it to see the next one. Reminders do not hide the conversation. To take it out of the list until later, [snooze it](https://hatang.dev/help/inbox/resolve-close-reopen#snooze-until-later) instead.

## When a reminder is due

- You get a notification titled "Reminder" with the note (or "Follow up on this conversation") in your browser, if push is on, and in the Ha Tang apps. Tapping it opens the conversation.
- The **Reminders** box above the conversation list shows your next four reminders, with "in 1h", "in 1d" or **due** in amber once the time has passed. Click one to open its conversation, or click ✓ to mark it done.
- In the conversation, the reminder menu lists your open reminders as "Done: …". Click one to mark it done.

## My tasks

**Customer Support → My tasks** collects everything in one place.

![My tasks: reminders for you, ones you set for teammates, and recently done](https://hatang.dev/help/img/en/inbox/my-tasks.webp)

- **To do** lists your reminders, oldest due first, including ones about a conversation (with a link to it) and plain to-dos. "from Trần Thu Trang" shows a teammate set it for you; **Workflow** means an automation created it.
- **Set for teammates** lists the reminders you created for others, with who they are for.
- **Recently done** shows the last 20 you finished.

### Add a to-do that is not about a conversation

At the top of **My tasks**:

1. Write what to do, for example "Đặt thêm 200 hộp giấy cho trà sen".
2. Choose **When**.
3. Under **For**, keep **Me** or pick a teammate.
4. Click **Add**.

Click **Done** next to a task when it is finished.

## Remind a teammate

Use **Pick a time, note, person…** in a conversation, or **For** in **My tasks**, and choose the teammate. It appears in their **To do** with "from" and your name, and they get the notification when it is due. You can follow it under **Set for teammates**.

## Not getting reminder notifications?

Reminder notifications go to browsers where you turned push on and to the Ha Tang apps (where **Reminders** is on in the app's notification settings). See [Notifications not arriving](https://hatang.dev/help/inbox/notifications-not-arriving).