# Open the customer in your own admin

Add buttons beside every conversation that open the customer's page in your own admin or tools, filled with their user id, email or phone.

Profile links are buttons beside a conversation that open the person you are talking to in your own tools: their user page in your admin, an order search, your billing system. Instead of copying the customer's email from Ha Tang and searching for it, the agent clicks **Admin profile** and lands on the right page.

You set them up once for the whole business, as web addresses with blanks such as `{{user_id}}` that Ha Tang fills in for each conversation. You need **Manage** access to Customer Support.

![The Profile links settings page with a link to the admin](https://hatang.dev/help/img/en/inbox/profile-links.webp)

## Add a link

1. Go to **Customer Support → Profile links**.
2. Click **Add link**, or **Example: Admin profile** or **Example: Search by email** to start from a ready-made address.
3. In **Button label**, type what agents see, for example `Admin profile`.
4. In **URL template**, type the address of the page in your admin and put a variable where the customer's value goes, for example:

   `https://tatca.ai/admin/users/{{user_id}}`

   Click a variable in the **Variables** card to insert it.
5. Click **Save**.

Under each link, **Preview** shows the address it would open for a recent conversation (one with a known customer, when there is one), so you can click it and check it lands on the right page. You can add up to 10 links and change their order with the arrows; agents see them in that order.

The address must start with `https://`, and variables may only come after the domain: `https://{{site_id}}.example.com` is refused, so a link always opens your own site. The page tells you what to fix before you can save.

## Variables

| Variable | Filled with |
|---|---|
| `{{user_id}}` | The user id your website or app sent when it identified the customer (see below) |
| `{{email}}` | The customer's email |
| `{{phone}}` | The customer's phone number |
| `{{name}}` | The customer's name |
| `{{customer_id}}` | The customer's id in Ha Tang |
| `{{conversation_id}}` | The conversation's id |
| `{{site_id}}` | The id of the website or app the conversation came from |
| `{{field.<key>}}` | A [customer field](https://hatang.dev/help/customers/custom-fields), by its key, for example `{{field.member_no}}` |
| `{{data.<key>}}` | A detail your website or app sent about the visitor (shown under **Attributes**), for example `{{data.plan}}` |

Values are encoded for web addresses, so an email such as `ha+1@example.com` arrives intact. When a link needs a value the customer does not have (no email yet, say), the link is not shown for that conversation.

## Verified and unverified user ids

`{{user_id}}` is the id your website or app uses for its signed-in customer. How far you can trust it depends on how it was sent:

- With [identity verification](https://hatang.dev/docs/guides/support/web-widget/identity-verification) on, your server signs the id, so it really is that customer. The link is shown normally.
- Without it, the id comes from the visitor's browser, which anyone can change. Ha Tang still fills the link, but marks it with a warning sign: "User id not verified — the visitor reported it themselves". Links using `{{data.<key>}}` carry the same warning, since visitors can set those details too.

Before acting on an unverified link (sharing order details, changing an account), check that the person in the chat is the account holder. To show verified ids, ask your developer to turn on identity verification; see [Recognise logged-in users](https://hatang.dev/help/widget/identify-users).

## Only for some websites or apps

If your business has more than one website or app, each link has **Only for websites/apps**. Tick the ones it applies to, for example an admin link only for conversations from your shop. With none ticked, the link is shown for every website and app.

## Where agents see the links

- **Inbox**: under **Links** in the [customer panel](https://hatang.dev/help/inbox/customer-panel), right below the customer's details. When the panel is hidden on a narrower screen, the same links are under **Links** in the conversation's **More** menu.
- **Customers**: under **Links** on the customer's page, filled from the customer's details and the user id of their verified visitor.
- **The Ha Tang apps for phone and Mac**: under **Links** in the customer's details (**Customer profile** in the conversation's menu).

Each link opens in a new tab or in your browser; agents still sign in to your admin as usual, so a link gives nobody access they did not already have.