# See who is on your website and greet them

The Live board shows who is browsing your website right now, what they are reading and where they came from, and lets you start the chat.

**Live** shows the people on your website (and in your mobile app) right now: the page they are reading, how they found you and how often they have been back. When someone lingers on a product page, you can say hello first, before they ask.

Go to **Customer Support → Live**. Everyone in the business can open it; greeting a visitor needs **Work** access to Customer Support.

![The Live board with four visitors online](https://hatang.dev/help/img/en/inbox/live.webp)

## What the board shows

A visitor appears as soon as the chat widget loads on a page of your website, and disappears about a minute after they leave. The board refreshes every few seconds; the top right shows "4 online · updated 0s ago".

| Column | Shows |
|---|---|
| **Visitor** | Their name if they told you or your website [identified them](https://hatang.dev/help/widget/identify-users), otherwise "Visitor" and a short code. **returning** marks someone who has been before. Below: the website and their city. **Profile** opens their customer profile, when there is one |
| **Reading** | The title and address of the page they are on; for app users, **App** and the screen |
| **Source** | **Direct**, **Search** (Google, Bing, Cốc Cốc…), **Social** (Facebook, Zalo, TikTok…), another website, or the campaign from the link's UTM tags |
| **Visits** | How many times they have come |
| **Device** | Phone or computer, and the browser |
| **On site** | How long this visit has lasted |

Filter the board by page, source or name in the search box, or choose a source kind (**Campaign (UTM)**, **Search**, **Social**, **Other websites**, **Direct**).

Click the star to **Pin to top** a visitor you want to watch. Pins are kept in this browser only.

## Greet a visitor

1. Click **Greet** on the visitor's row.
2. Write your message, for example "Chào anh/chị, Mộc Hương Tea có thể giúp gì ạ? Hôm nay hộp quà An Nhiên đang giảm 10%."
3. Click **Send greeting**.

The chat window opens on their screen with your message, and the conversation lands in your inbox assigned to you. The row then shows **Open chat** instead of **Greet**.

If the visitor already has an open conversation, the row shows **Open chat** straight away.

Greet sparingly and with something useful, such as an answer to what the page is about or a current offer. A greeting on every page view feels pushy.

## Hear when someone arrives

In **Settings → Business settings → Notifications**, under **Inbox sounds**, **When someone arrives on the website** can play a sound for **First-time visitors only** or **New and returning visitors**. It is off by default and applies to you only.

## Nobody shows up?

| Problem | What to check |
|---|---|
| "Nobody is on your sites right now" while you are on the site yourself | The chat widget must be installed on the page and load. See [Install the widget](https://hatang.dev/help/widget/install-widget) |
| A visitor shows as "Visitor" with a code | They have not given their name. Identify signed-in customers from your website ([Identify users](https://hatang.dev/help/widget/identify-users)) |
| Someone you blocked still shows | Blocking stops their messages reaching the inbox, not their visits. See [Block customers](https://hatang.dev/help/inbox/block-visitors) |