# Keyboard shortcuts

Move through the inbox, resolve, assign and reply without the mouse.

Shortcuts save a few seconds on every conversation, which adds up over a busy day. The most used ones are listed at the bottom of the conversation list as a reminder.

## In the inbox

These work when you are not typing in a box. Press `Esc` to leave a box first.

| Key | Does |
|---|---|
| `j` / `k` | Open the next / previous conversation in the list |
| `/` | Jump to the search box |
| `x` | Select or unselect the open conversation for a bulk action |
| `Esc` | Clear the selection |
| `r` | Resolve the open conversation, or reopen it if it is resolved or closed (the same as the **Resolve** / **Reopen** button) |
| `a` | Assign the open conversation to yourself |
| `e` | Hide the open conversation until the customer replies (press again to restore it) |

`x`, `r`, `a` and `e` need **Work** access to Customer Support. With **View** access only `j`, `k` and `/` work.

In the list, **Shift**-click a conversation's checkbox to select every conversation between it and the last one you clicked.

## In the reply box

| Key | Does |
|---|---|
| `Enter` | Send the reply or add the note |
| `Shift+Enter` | New line |
| `/` at the start of a line | Insert a [canned response](https://hatang.dev/help/inbox/canned-responses) |
| `@` at the start of a line | Quick commands: `@c` resolves, `@ok` marks handled, `@tag-name` adds a tag |
| `↑` / `↓` | Move through the canned responses or commands shown |
| `Enter` or `Tab` | Pick the highlighted one |

In the customer panel's **Notes**, press `Ctrl+Enter` (`⌘+Enter` on a Mac) to save the note.

## Anywhere in the dashboard

Press `⌘K` on a Mac or `Ctrl+K` on Windows to open search: type to jump to a page or a conversation by the customer's name, or to search your customers.

Press `?` (outside a text box) to see the dashboard's shortcuts.