# Ha Tang apps for phone and Mac

Answer customers from your iPhone, Android phone or Mac, with push notifications, quiet hours and the same inbox as the dashboard.

The Ha Tang apps let you and your team answer customers away from the computer. They show the same inbox as the dashboard, in real time, and send a push notification when a customer writes or a conversation is assigned to you.

## Download

| Device | Where |
|---|---|
| iPhone | [App Store](https://apps.apple.com/app/id6816328330) |
| Android phone | [Google Play](https://play.google.com/store/apps/details?id=dev.hatang.app) |
| Mac (macOS 14 or later) | [Mac App Store](https://apps.apple.com/app/id6816328330?platform=mac) |

The iPhone and Mac apps are the same App Store listing, so one download link works for both.

## Sign in

Open the app and sign in with the same email as in the dashboard: type your email and the 6-digit code Ha Tang sends you, or use **Continue with Apple** (iPhone and Mac) or **Continue with Google**. If you work at several businesses, pick one; you can switch later.

The apps do not create your first business on iPhone or Mac: create it in the dashboard first ([Create your account and business](https://hatang.dev/help/getting-started/create-account-and-business)). If the app says you are not on any team yet, ask an owner to invite your email, then pull down to refresh.

## What you can do in the apps

- **Home**: what needs you now, and today's numbers for the business.
- **Inbox**: every conversation you may see, with replies, internal notes, attachments (photos and videos from the photo library too, videos up to 25 MB), assignment and the customer's details. [Canned responses](https://hatang.dev/help/inbox/canned-responses) are created, edited and picked right in the app, and a long press on Send [schedules the message](https://hatang.dev/help/inbox/scheduled-messages). AI suggestions appear when the AI assistant drafts a reply.
- **Search**: find conversations by name, email, message text or `#tag`, in any status.
- **More**: your account, notification settings, language, appearance, switching business and signing out.

What you see follows your access in the business. A member without **Customer Support** access does not see the inbox, and modules that are switched off are hidden ([Employees and roles](https://hatang.dev/help/account/employees-and-roles)). Settings such as channels, distribution rules and the AI assistant are managed in the dashboard.

On the Mac, press ⌘K to search and jump anywhere, as in the dashboard.

## Notifications

When you sign in, allow notifications. Then, under **More → Notifications** (on the Mac, **Settings → Notifications**):

| Setting | What it does |
|---|---|
| **Mute this phone** | No pushes on this device until you turn it back on |
| **Snooze 1 hour** / **Snooze until tomorrow 8:00** | A short break; **End snooze** ends it early |
| **What to push** | Choose among **New customer messages**, **Assigned to me**, **Reminders** and **SLA breaches** |
| **Quiet hours** | No pushes between the times you choose, for example at night |

You do not get a push for a conversation you are looking at in the app. Notification settings are per device, so muting your phone does not mute your Mac.

## Language and appearance

Change the app's language and look in **More → Language** and **More → Appearance** (**Follow system**, **Light**, **Dark**). These are separate from the dashboard's language and theme ([Language and theme](https://hatang.dev/help/getting-started/language-and-theme)).

## Delete your account

Under **More**, **Delete account** permanently deletes your Ha Tang account. Read [Leave or delete a business](https://hatang.dev/help/account/leave-or-delete-business#delete-your-account) first: businesses that only you own and work at are deleted with it.

## Troubleshooting

| Problem | Cause | What to do |
|---|---|---|
| No push notifications | Notifications are off for Ha Tang in the phone's settings, the device is muted or snoozed, or quiet hours are on | Allow notifications for Ha Tang in the phone's settings; check **More → Notifications** |
| **This phone is not registered for push yet.** | Notifications were not allowed when you signed in | Tap **Enable notifications** |
| The inbox tab is missing | You have no access to Customer Support, or the module is off | Ask an owner or admin ([Set an employee's module access](https://hatang.dev/help/account/module-access)) |
| You see the wrong business | You work at several | **More → Switch business** |

More causes are covered in [Notifications are not arriving](https://hatang.dev/help/inbox/notifications-not-arriving).