# Your notification settings

Choose how you hear about customer conversations - browser push, inbox sounds and email - in which language, and set your personal email signature.

Ha Tang can tell you about customer conversations in three ways: a push notification on your computer, a sound in the open inbox, and an email when a conversation is still waiting. Each has its own switch: turning emails off does not turn off pushes or sounds. These settings are yours alone: every employee chooses their own, separately for each business they work at.

To open them, click your name at the bottom of the sidebar and choose **Settings**, or go to **Settings → Business settings** and open the **Notifications** tab.

## Browser push

Push notifications reach you even when the Ha Tang tab is closed, as long as the browser is running.

1. In the **Browser push** card, click **Enable on this device**.
2. Allow notifications when the browser asks.

The card then says **Push notifications are on for this browser.** Push is set per browser and per device: turn it on separately on each computer you use. You get a push when a customer writes, when a conversation is assigned to you or you are invited into one, when a colleague mentions you in a note, when one of your reminders is due and when a ticket of yours breaches its SLA.

On an iPhone or iPad, push from a website only works once the site is on the Home Screen: open the dashboard in Safari, tap **Share**, then **Add to Home Screen**, open Ha Tang from the Home Screen, sign in and turn notifications on there. The Ha Tang app for iPhone is usually the simpler choice ([Ha Tang apps for phone and Mac](https://hatang.dev/help/getting-started/mobile-and-desktop-apps)).

## Inbox sounds

These sounds play in the inbox page while it is open in your browser.

| Setting | What it does |
|---|---|
| **Play a sound for new customer messages** | Turns the message sound on or off |
| **Tone** and **Volume** | Pick **Chime**, **Bell**, **Pop** or **Ding**; click **Preview** to hear it |
| **Repeat every 30 s until the message is read (up to 10 times)** | Useful when you work away from the screen |
| **Also while the inbox tab is in front** | Without it, you only hear the sound when you are on another tab or window |
| **When someone arrives on the website** | **Don't tell me**, **First-time visitors only**, or **New and returning visitors** |

Click **Save** in the card. Browsers block sound on a page you have not clicked yet, so click anywhere in the inbox once after opening it.

## Email

Emails cover conversations that wait for an answer while nobody is online, and mentions while you are not online. The other settings in this card also apply to pushes.

![Email notification settings](https://hatang.dev/help/img/en/account/notifications.webp)

1. Under **Email me**, choose **Immediately (one email per burst of messages)**, **Hourly digest of waiting conversations** or **Never**. This only decides about emails: **Never** leaves browser and app notifications on.
2. Tick **Only conversations assigned to me or that I was invited into (email, browser and apps)** if you only want to hear about your own conversations, by email and by push. Mentions still reach you.
3. Choose the **Notification language (emails and push)**: **Tiếng Việt** or **English**. It is the language of your emails and of push titles such as "Assigned to you", "Reminder" or "SLA breached".
4. Click **Save**.

Until you change it, you get emails **immediately**, about every conversation, and everything in Vietnamese.

With **Immediately**, a colleague who [mentions you in a note](https://hatang.dev/help/inbox/internal-notes-and-mentions#mention-a-teammate) also emails you, unless you are online in the inbox at that moment.

## Your email signature

**Your email signature** is added to the emails you send to customers from the inbox, above the support mailbox's shared signature. Write your name and role, for example `Lan · Customer care`, and click **Save**.

## Notifications on your phone

The Ha Tang apps for iPhone, Android and Mac have their own notification settings: mute a device, snooze for an hour or until 8:00 tomorrow, quiet hours, and which events to push (**New customer messages**, **Assigned to me**, which also covers mentions, **Reminders**, **SLA breaches**). See [Ha Tang apps for phone and Mac](https://hatang.dev/help/getting-started/mobile-and-desktop-apps).

## Troubleshooting

| Problem | Cause | What to do |
|---|---|---|
| **Notifications are blocked for this site in your browser settings.** | You (or your browser) blocked notifications for the dashboard | Allow notifications for the dashboard in the browser's site settings, then reload |
| **This browser does not support push notifications.** | Private window or an old browser | Use a normal window of a current Chrome, Edge, Firefox or Safari |
| No sound | The inbox tab has not been clicked yet, or the volume is at 0 | Click in the inbox once; check **Volume** and your computer's sound |
| Too many emails | **Email me** is set to **Immediately** | Choose **Hourly digest of waiting conversations**, or tick **Only conversations assigned to me or that I was invited into** |
| Still getting pushes after choosing **Never** | **Never** only stops emails | Turn push off in the **Browser push** card above and in the app's notification settings |

More causes are listed in [Notifications are not arriving](https://hatang.dev/help/inbox/notifications-not-arriving).