# Invite employees

Add your staff to the business by email, choose their role and access, and manage invitations that are still waiting.

Give every person who answers customers, sends email or handles payments their own Ha Tang account. You then see who did what, and you can change or remove their access at any time without sharing a password. Only owners and admins can invite.

## Invite someone

1. Open **Settings → Employees**.
2. Click **Invite employee**.
3. Enter the person's work **Email**.
4. Choose a **Role**: **Owner**, **Admin** or **Member**. Only an owner sees **Owner**.
5. For a member, click one of the **Quick templates** (for example **Support** for a customer care agent), then adjust the level of any module.
6. Click **Invite**.

![The Invite employee panel with a member's access](https://hatang.dev/help/img/en/account/invite-employee.webp)

The summary at the bottom of the panel shows what the person will be able to do before you send the invitation.

## What happens next

- **The person already has a Ha Tang account** with that email: they join the business at once and the business appears in their business menu. No email is sent.
- **Anyone else** gets an email with a link that is valid for **7 days**. The invitation is listed under **Pending invitations** with its expiry date.

When the person opens the link, they sign in (or create their account by signing in for the first time) with **the same email address the invitation was sent to**. They see **Join the business** with their role, and click **Accept**. They land in the business straight away; they do not need to create a business of their own.

> [!TIP]
> Invite the address your employee actually reads. An invitation sent to `lan@shop.vn` cannot be accepted by someone signed in as `lan.nguyen@gmail.com`.

## Cancel an invitation

Under **Pending invitations**, click **Revoke** next to the invitation. The link stops working. To change the role or access of a pending invitation, revoke it and invite the person again.

## Remove an employee

1. Open **Settings → Employees**.
2. Click **Remove** in the person's row.

They lose access to the business immediately, including in the Ha Tang apps. Their open conversations go back through your distribution rules to the rest of the team, and their reminders move to you. Their past messages and notes stay in the conversations.

Admins cannot remove an owner, and nobody can remove the last owner of a business.

## Troubleshooting

| Problem | Cause | What to do |
|---|---|---|
| The email never arrived | It is in spam, or the address has a typo | Check spam. If the address is wrong, **Revoke** and invite again |
| **This invitation is no longer valid** | The 7 days passed, the invitation was revoked, or it was already accepted | Ask an owner or admin to send a new invitation |
| **Sent to …** with **You are signed in as …** | The person is signed in with another email | Click **Sign out**, then sign in with the invited address |
| **Owner** is missing from the role choices | You are an admin | Ask an owner to make the person an owner |
| The person sees almost nothing after joining | They are a member with **None** on most modules | Click **Edit access** and raise their levels ([Set an employee's module access](https://hatang.dev/help/account/module-access)) |